Terms & Conditions of Sale

The present general conditions of sale apply to all online sales concluded between QUO VADIS INTERNATIONAL LTEE, with a share capital of $801. 000 CAD, registered under the Quebec Enterprise Number (NEQ) 1143341742 and whose head office is located at 106-240, rue Armand-Majeau Sud, Saint-Roch-de l'Achigan, Quebec, J0K 3H0 (hereinafter referred to as the “Vendor”) and any person domiciled in Canada, making an online purchase (hereinafter referred to as the ‘Customer’) via the Vendor's website www.quovadis1954.ca/ (hereinafter referred to as the “Website”).

The Customer declares that he/she has read these terms and conditions of sale before placing an order by checking the appropriate box. They are expressly accepted without reservation by the Customer who makes an online purchase via the Vendor's Website. The Customer waives the right to invoke any provisions to the contrary or not expressly specified in the present terms and conditions of sale.

The Vendor reserves the right to modify these terms and conditions at any time. Any new version will apply to all orders placed after its first publication on the Website.

To place an order, the Customer must proceed as follows:

- Step 1: select items and add them to the shopping cart
- Step 2: validate the contents of the basket after checking and correcting any errors 
- Step 3: identify yourself: enter your personal details
- Step 4: choose your delivery method
- Step 5: choose a payment method and accept the present terms and conditions of sale in full and without reservation by ticking the appropriate box 
- Step 6: confirm payment

Any order definitively accepted by the Customer is followed by an acknowledgement of receipt of the order in the form of a confirmation e-mail, which materializes the recording of the order by the Vendor.

The Vendor reserves the right to refuse any order from a Customer in the event of an outstanding dispute relating to the payment of a previous order, or for any other legitimate reason.

Orders are placed in French or English, depending on the navigation language selected by the Customer.

The offers presented by the Vendor are valid as long as they remain online on the Website and only within the limits of available stocks.

The photographs in the catalog are as accurate as possible, but cannot guarantee perfect similarity with the product offered, particularly with regard to colors.

In the event of unavailability of one or more products ordered by the Customer, the Vendor undertakes to inform the Customer as soon as possible and to reimburse the Customer immediately and at the latest within 15 days of the Customer's payment. The refund will be made by crediting the Customer's bank account. The Customer's order is then automatically cancelled.

All prices are quoted in Canadian dollars, excluding taxes and shipping costs. Taxes are indicated in the shopping cart before payment, according to the delivery address requested by the Customer. Any change in the tax rate will automatically be reflected in the applied price.

Products are invoiced to the Customer on the basis of the prices mentioned on the Website at the time of the order.

Invoices are payable in full in a single instalment.

Payments are made by credit card: Visa, Mastercard, Paypal. 

The customer guarantees the Vendor that he/she has the necessary authorizations to use the chosen method of payment when placing the order. 

The Vendor reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by officially accredited bodies. 

The Vendor also reserves the right to refuse to make a delivery or to honor an order from a customer who has not paid for a previous order, or with whom a payment dispute is in progress. 

Payment is validated on receipt of any additional information requested.

The delivery period runs from the date of payment validation.

The Website is equipped with a secured online payment system.

All orders placed on the Internet Site will be shipped by Canada Post or, exceptionally, by UPS (depending on the volume of the order) to the delivery address indicated by the Customer in the order, and in Canada only, within 48 working hours from validation of payment for the order. 

This period corresponds to the shipping period and not to the delivery period to the address indicated by the Customer. 

Shipping costs are at the Customer's expense. Beyond the order amount indicated on the Site at the time of ordering, shipping costs are at the Vendor's expense.

Delay - In the event of a delay in delivery of more than 30 days from the announced delivery date (announced dispatch date + transport time), the Customer may cancel the order by sending an e-mail to the following address: info@quo-vadis.ca, clearly specifying the references of the order to be cancelled.  
The Customer will then be reimbursed as soon as possible, and at the latest within 15 days of the order cancellation date. The Vendor is responsible for return shipping costs.

Damage/missing product - The customer must check the condition of the package and products upon receipt. In the event of any anomaly concerning the parcel or the products (damage, open or damaged parcel, missing or defective product, etc.), the Customer must make reservations on the carrier's receipt and imperatively inform the Vendor within 3 days of receipt of the parcel.

Non-conformity: Any complaint concerning the non-conformity of products in relation to the order form must be made by the Customer to the Vendor within 30 calendar days of receipt of the products. Any complaint made after this period will be rejected by the Vendor. The Customer shall return the product to the address and in the manner indicated by the Vendor, at the Vendor's expense, and shall request either a full refund of the sums paid for the product or the replacement of the non-conforming product by an equivalent product.

Legal warranty: The customer benefits from the following legal warranty:

- Warranty for the quality of the good: The good must be fit for the “normal” use for which it is intended.
- Warranty for the durability of the good: The good must function well for a reasonable period of time.  The lifespan of the good must be reasonable, taking into account the price paid, the contract and the conditions of use. 
- Warranty for conformity of the good: The good must conform to its description in the contract.
- Warranty for the safety of the good: its use must not endanger the persons using it. 
- Warranty for hidden defects: if the defect is significant, serious, hidden and existed prior to purchase.

The Customer must notify the Vendor in writing as soon as possible, to give the Vendor a chance to resolve the problem. Failing this, the Vendor will refund the goods in whole or in part, or replace or repair them at its own expense.

Form of complaint -Any complaint whatsoever must be made by the Customer, first and foremost by e-mail to the following address: info@quo-vadis.ca, clearly specifying the references of the order.

The Customer has a legal period of 14 clear days as of the date of receipt of the products to exercise their right of withdrawal, without having to provide a reason or pay any penalty. The withdrawal period expires fourteen days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, physically takes possession of the products.

The products must be unused, in perfect condition suitable for resale, and must be returned in their original packaging.

To exercise their right of withdrawal, Customers may contact us via our contact form, selecting the subject: "I want to return my product within 14 days". The Customer may also notify their withdrawal decision by means of a clearly worded statement (for example, a letter sent by post or an email) specifying the reference number of the order, their contact details, and their return request. Regardless of the means of withdrawal used, the Seller will send them a return slip by email, to be printed. It is essential that this return slip is enclosed with the package, along with a copy of the invoice. The Customer must retain proof of postage of the package. In the event of loss of the package, no refund will be provided without this proof of postage.

The Seller will refund the Customer the price of the returned product and the postage costs charged to the Customer, within 14 days of the date on which the right of withdrawal was exercised, using the same means of payment as used by the Customer for the original transaction, unless the Customer and Seller expressly agree a different means; in any event, this refund will not entail any charges for the Customer.

The Customer must return the product to the address provided on the return slip without excessive delay, and under all circumstances, fourteen days at the latest after the Customer has communicated their withdrawal decision. Return charges resulting from exercising the right of withdrawal shall be borne by the Customer. Consequently, sufficient postage must be paid to avoid any penalty to the Seller on receipt, failing which this penalty shall be deducted from the refund. Cash-on-delivery packages are systematically refused.

All texts, graphics, illustrations, and photographs reproduced on the Website are the property of the Seller and are reserved under intellectual property law. As such, the use of the Website by the Customer is strictly reserved for personal use. Any total or partial reproduction of the Website is strictly prohibited.

The present terms and conditions as well as the purchase/sale operations via the Website are governed by Canadian law.

Any dispute shall be submitted to the competent courts.

Registration number pursuant to article L. 541-10 of the Environment Code :

• Furniture = FR022715_10NMEX
• Packaging = FR022715_01UIGB
• Graphic paper = FR022715_03CPHY