Terms & Conditions of Sale

The present general conditions of sale apply to all online sales concluded between QUO VADIS INTERNATIONAL LTEE, with a share capital of $801. 000 CAD, registered under the Quebec Enterprise Number (NEQ) 1143341742 and whose head office is located at 105-240, rue Armand-Majeau Sud, Saint-Roch-de l'Achigan, Quebec, J0K 3H0 (hereinafter referred to as the “Vendor”) and any person domiciled in Canada, making an online purchase (hereinafter referred to as the ‘Customer’) via the Vendor's website www.quovadis1954.ca/ (hereinafter referred to as the “Website”).

The Customer declares that he/she has read these terms and conditions of sale before placing an order by checking the appropriate box. They are expressly accepted without reservation by the Customer who makes an online purchase via the Vendor's Website. The Customer waives the right to invoke any provisions to the contrary or not expressly specified in the present terms and conditions of sale.

The Vendor reserves the right to modify these terms and conditions at any time. Any new version will apply to all orders placed after its first publication on the Website.

To place an order, the Customer must proceed as follows:

- Step 1: select items and add them to the shopping cart
- Step 2: validate the contents of the basket after checking and correcting any errors 
- Step 3: identify yourself: enter your personal details
- Step 4: choose your delivery method
- Step 5: choose a payment method and accept the present terms and conditions of sale in full and without reservation by ticking the appropriate box 
- Step 6: confirm payment

Any order definitively accepted by the Customer is followed by an acknowledgement of receipt of the order in the form of a confirmation e-mail, which materializes the recording of the order by the Vendor.

The Vendor reserves the right to refuse any order from a Customer in the event of an outstanding dispute relating to the payment of a previous order, or for any other legitimate reason.

Orders are placed in French or English, depending on the navigation language selected by the Customer.

The offers presented by the Vendor are valid as long as they remain online on the Website and only within the limits of available stocks.

The photographs in the catalog are as accurate as possible, but cannot guarantee perfect similarity with the product offered, particularly with regard to colors.

In the event of unavailability of one or more products ordered by the Customer, the Vendor undertakes to inform the Customer as soon as possible and to reimburse the Customer immediately and at the latest within 15 days of the Customer's payment. The refund will be made by crediting the Customer's bank account. The Customer's order is then automatically cancelled.

All prices are quoted in Canadian dollars, excluding taxes and shipping costs. Taxes are indicated in the shopping cart before payment, according to the delivery address requested by the Customer. Any change in the tax rate will automatically be reflected in the applied price.

Products are invoiced to the Customer on the basis of the prices mentioned on the Website at the time of the order.

Invoices are payable in full in a single instalment.

Payments are made by credit card: Visa, Mastercard. 

The customer guarantees the Vendor that he/she has the necessary authorizations to use the chosen method of payment when placing the order. 

The Vendor reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by officially accredited bodies. 

The Vendor also reserves the right to refuse to make a delivery or to honor an order from a customer who has not paid for a previous order, or with whom a payment dispute is in progress. 

Payment is validated on receipt of any additional information requested.

The delivery period runs from the date of payment validation.

The Website is equipped with a secured online payment system.

Any order placed on the Website will be shipped by Canada Post or, exceptionally, by UPS (depending on the volume of the order) to the delivery address provided by the Customer in the order, and within Canada only, within 48 business hours following validation of payment for the order.

This period corresponds to the shipping timeframe and not the delivery timeframe to the address provided by the Customer.

Shipping costs are borne by the Customer. For orders exceeding the amount indicated on the Website at the time of purchase, shipping costs are borne by the Seller.

Delay – In the event of a delivery delay of more than 30 days from the announced delivery date (announced shipping date plus transit time), the Customer may cancel the order by sending an email to: info@quo-vadis.ca, clearly stating the order reference(s) to be cancelled.

The Customer will then be refunded as soon as possible and no later than 15 days following the cancellation date. Return shipping costs will be borne by the Seller.

Damaged Package / Missing Product – The Customer is required to inspect the condition of the package and products upon receipt. In the event of any issue relating to the package or products (damage, opened or damaged package, missing or defective product, etc.), the Customer must note reservations on the carrier’s delivery receipt and must inform the Seller within 3 days of receiving the package.

Cancellation for Convenience – The Seller allows the Customer to cancel an order for convenience if they change their mind or made an error when selecting the products ordered.

An administration fee of CAD $5 will be charged to the Customer.

Return shipping costs are the responsibility of the Customer. Consequently, postage must be fully paid to avoid any charges to the Seller upon receipt; otherwise, such charges will be deducted from the refund. Cash-on-delivery (COD) shipments will be systematically refused.

The Customer has a period of 14 calendar days from the date of receipt of the products to request cancellation. This right expires 14 days after the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the products.

To cancel an order, the Customer must send an email to info@quo-vadis.ca, clearly indicating the order details and reference number of the order to be cancelled.

The Seller will then send the Customer a return authorization form by email, which must be printed and included with the return shipment.

The Customer may choose to have the return label prepaid by the Seller. In this case, the prepaid shipping cost will be deducted from the refund issued to the Customer. Alternatively, the Customer may choose to pay the return shipping costs themselves and return the package without a prepaid return label. In this case, sufficient postage must be applied to avoid any charges to the Seller upon receipt. Any such charges incurred by the Seller will be deducted from the Customer's refund.

Cash-on-delivery (COD) shipments will not be accepted under any circumstances.

The return authorization form, whether prepaid or not, must be enclosed with the returned package along with a copy of the invoice.

The Customer must retain proof of shipment. In the event that the package is lost in transit, no refund will be issued without valid proof of shipment.

Products must be unused, in perfect resale condition, and returned in their original packaging.

The Seller will refund the Customer for the returned products within 15 days of receipt of the products, using the same method of payment used for the initial transaction, unless the Customer and the Seller expressly agree otherwise.

Non-Conformity – Any claim relating to a product not conforming to the order confirmation must be submitted by the Customer to the Seller within 30 calendar days of receiving the products. Any claim submitted after this period will be rejected by the Seller.

The Customer shall return the product to the address and in accordance with the instructions provided by the Seller, at the Seller’s expense, and may request either a full refund of all amounts paid for the non-conforming product or replacement with an equivalent product.

Legal Warranty – The Customer benefits from the legal warranty, including:

• Quality Warranty: The product must be fit for its normal intended use.
• Durability Warranty: The product must function properly for a reasonable period of time. Its lifespan must be reasonable considering the price paid, the contract, and the conditions of use.
• Conformity Warranty: The product must correspond to its description in the contract.
• Safety Warranty: The product must not pose a danger to users when used as intended.
• Warranty Against Hidden Defects: The defect must be significant, serious, hidden, and have existed prior to purchase.

The Customer must notify the Seller in writing as soon as possible to allow the Seller an opportunity to remedy the issue. Failing that, the Seller will, at its own expense, refund the product in whole or in part, replace it, or repair it.

Claims Procedure – Any claim, regardless of its nature, must be submitted by the Customer primarily by email to: info@quo-vadis.ca, clearly stating the relevant order reference(s).

All texts, graphics, illustrations, and photographs reproduced on the Website are the property of the Seller and are reserved under intellectual property law. As such, the use of the Website by the Customer is strictly reserved for personal use. Any total or partial reproduction of the Website is strictly prohibited.

The present terms and conditions as well as the purchase/sale operations via the Website are governed by Canadian law.

Any dispute shall be submitted to the competent courts.